Privacy Policy

Last Updated: March 3, 2025

Registered Company name: Hedumic Limited no. 13963574

This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain

Contact details

hello@haniskitchen.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Purchase or account history
• Payment card details 

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details
• Addresses
• Purchase history
• Marketing preferences

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Addresses
• Marketing preferences
• Purchase or viewing history
• Website and app user journey information

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Address
• Payment card details
• Account information
• Purchase or service history

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access- You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
• Your right to erasure- You have the right to ask us to delete your personal information. You can read more about this right here.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from

• Directly from you
• CCTV footage or other recordings during collection of orders
• Market research organisations

How long we keep information

We keep your information as long as you are a customer and order from us. We regularly review our customer lists, and we will delete information about customers that have been idle for more than 24 months. 

We do not keep any payment card details, these are kept with our payment providers Stripe and PayPal.

Who we share information with

Data processors

• Stripe & PayPal to process online payment
• Royal Mail – to process the shipment of products

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address: 

Information Commissioner’s Office -  Wycliffe House, Water Lane Wilmslow, Cheshire SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 Last Updated: March 3, 2025 

1. Introduction

At Hani's Kitchen (legal entity: Hedumic Limited) ("we", "our", "us"), we use cookies on our website [www.haniskitchen.com] ("the Site"). This Cookie Policy explains what cookies are, how we use them, and how you can manage your cookie preferences. By using our Site, you consent to our use of cookies in accordance with this policy.

2. What are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or other electronic device) when you visit a website. Cookies allow the website to recognize your device and remember certain information about your visit, such as preferences, browsing behavior, or login details.

There are two main types of cookies:

• Session cookies: These are temporary cookies that are deleted once you close your browser.
• Persistent cookies: These cookies remain on your device for a set period of time or until you delete them. They help remember your preferences for future visits.

3. How We Use Cookies

We use cookies for the following purposes:

• Essential Cookies: These cookies are necessary for the website to function correctly. They enable basic features such as page navigation and access to secure areas of the site. Without these cookies, the website cannot function properly.
• Analytical Cookies: These cookies help us understand how visitors interact with our website, which pages are visited most often, and how users navigate our Site. This helps us improve the performance and functionality of the Site.
• Functional Cookies: These cookies allow the Site to remember your preferences and provide enhanced functionality. For example, if you make a booking, these cookies may remember your selections to make the process faster.

4. Third-Party Cookies

We may allow third-party service providers (e.g., Google Analytics, social media platforms) to place cookies on your device. These third-party cookies are subject to their own privacy policies, and we recommend reviewing them for more information.

For example, we may use Google Analytics to collect information about how visitors use our website. This helps us improve our Site’s performance. For more information on how Google uses data when you use our website, visit Google’s Privacy & Terms.

5. Cookie Consent and Managing Preferences

When you visit our website, you will be presented with a cookie banner that allows you to consent to or manage your cookie preferences. You can choose to accept all cookies, reject non-essential cookies, or customize your cookie settings.

If you choose to reject certain cookies, this may impact your experience on the Site, and some features may not work as intended.

6. How to Manage Cookies

You can manage cookies directly through your web browser settings. Most web browsers allow you to block or delete cookies, as well as notify you when a cookie is placed on your device. The steps to manage cookies vary by browser, but you can find instructions for the most popular browsers here:

• Google Chrome: Managing Cookies in Chrome
• Mozilla Firefox: Managing Cookies in Firefox
• Microsoft Edge: Managing Cookies in Edge
• Safari: Managing Cookies in Safari

Please note that blocking or deleting cookies may affect your experience on our website, and some features may not function correctly.

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes to this policy, we will post the updated version on this page and update the "Last Updated" date at the top of the page.

8. Contact Us

If you have any questions about this Cookie Policy, please contact us at:

Hello@Haniskitchen.com

This cookie policy complies with the UK’s Privacy and Electronic Communications Regulations (PECR) and the General Data Protection Regulation (GDPR). It's important to inform users about the types of cookies used and allow them to manage their preferences effectively.